01 Cancellation
You can cancel a paid subscription (Pro or Security) at any time from your account dashboard. Cancellation stops future renewals. The subscription remains active until the end of the period you have already paid for — you keep access to the corresponding features until then.
02 14-day money-back guarantee
New paid subscriptions (Pro or Security) are eligible for a full refund within 14 days of the first payment, no questions asked. This applies to first-time customers only; resubscribing after a previous refund does not reset the window.
03 EU right of withdrawal
If you are a consumer in the EU/EEA, you have a 14-day statutory right of withdrawal from the date of purchase. To exercise it, email [email protected] with your account email and order number. We process refunds within 14 days using the original payment method.
04 Annual plans
Annual plans cancelled after the 14-day window remain active until the end of the paid year and are not refunded for the unused portion, except where required by law.
05 Plan changes
Upgrades take effect immediately and are prorated against the remaining period. Downgrades take effect at the next renewal — the existing tier remains active until then.
06 Enterprise contracts
Refunds and cancellation under enterprise contracts follow the terms negotiated in your order form. Standard contracts are 12 months, billed annually, non-refundable except for material breach by us.
07 Data export
Code Indexer is self-hosted — your indexed data lives on your machine and is unaffected by subscription status. Account dashboard data (invoices, support history) can be exported on request before deletion.
08 Free tier
The Free tier remains available with no time limit regardless of any cancellation. You can keep using it indefinitely.
09 Contact
Refund requests: [email protected]. Include your account email and order number. We respond within 2 business days.